Return and Refund Policy

Change of Delivery Address:

The delivery address can only be modified before the order has been shipped. To request a change, please email us at cs@gfl-store.com.

Please make sure that your delivery address is complete and accurate to prevent any processing delays or transit issues. While the order in which parts of an address can vary depending on the country, the address generally includes the street number, street name, city, state/province, and postal code, with additional details such as workplace or apartment numbers where applicable.

Please note that due to differences in shipping fees and taxes across regulations, the delivery address can only be changed within the same country as the original order. We cannot change the destination country once an order is placed.

Change of Item(s):

Once your order is placed, we are unable to change the items. If you wish to modify your order, please email us at cs@gfl-store.com to cancel it, and then you may make a new order.

Cancellations:

Orders can only be canceled prior to shipment. If your order has not yet been shipped, please email cs@gfl-store.com with your full name and order number for cancellation.

Damaged, Defective, Missing, or Incorrect shipment Items:

We want to rectify these situations and get you squared away as quickly as possible. Please contact us instead of initiating the returns process if you received a damaged or defective item!

If you receive a damaged, defective, missing, or incorrect item, please email us at cs@gfl-store.com with your full name, order number, and clear photos or videos of the affected item(s) along with the shipping label in the same frame. Please ensure that you contact us within 14 days of delivery.

While we take every effort to package your items carefully for international shipping, transit conditions are beyond our control. Our policy distinguishes between major and minor damages as follows:

- Major Damage: Severe damage that impacts the structural integrity or display value of the item (e.g., broken or detached parts, severe peeling paint, rusted metal badges, or significant creases on paper collectibles): We will verify your order details and offer a refund for the affected product via your original payment method or arrange for a replacement part to be sent.

- Minor Imperfections: Cosmetic issues that do not affect the overall usage or display of the item (e.g., minor scratches, slight paint transfer, small manufacturing variances, or damage to the outer packaging/box only). Unfortunately, we do not offer compensation for these minor issues, but we welcome your feedback to help us improve our quality control.

If you receive a damaged item, please contact us immediately.

Reporting Instructions:

To ensure prompt assistance, kindly follow these guidelines when reporting issues:

- Clothing (e.g., clothes, embroidered patches, bath towels):

  - Quality Issues: Report any visible damage (please specify the affected area).

  - Stain Issues: Mention "soiled" or "has an unpleasant odor."

  - Size Concerns: Clearly specify the issue and your order details.

- Accessories (e.g., acrylic items, keychains, badges, photo frames, file folders, transparent cards):

  - Wear and Tear: Describe "surface scratches" or "abrasions."

  - Broken Parts: Indicate whether the item is cracked, shattered, or deformed.

- Plush Toys (e.g., pillows, plush dolls):

  - Quality Issues: Report any "damage" or "deformation."

  - Stain Issues: Specify "the item has stains."

- 3C Electronics (e.g., power banks, mouse pads, keyboards, headsets):

  - Power Bank: Report issues with charging functionality or appearance.

  - Mouse Pad/Keyboard Pad: Describe "wrinkles" or "deformation."

  - Keyboard/Headset: Report touch control issues or appearance defects.

- Figures:

-  Report issues such as "broken parts, damage, or shattering," "color difference," "paint chipping," or "difficulty assembling."

We are committed to resolving product issues promptly and ensuring your satisfaction.

Returns:

If you are not satisfied with your order, you may return it for a refund within 14 days of receiving the order. Here’s how to proceed:

Step 1: Review Your Order

Log in to your account and review your order history. After shipment, you will also receive an email containing your order details, which can be used for the return process.

Step 2: Submit Your Return Request

Email your return request to cs@gfl-store.com, including your receipt or proof of purchase, along with your full name, order number, and reason for returning the item. Our customer service team will respond with the return address.

Step 3: Ship Your Return

Send the item back to the address provided by customer service. For returns valued over $75, we recommend using a tracking number to ensure the return is properly received and processed. Please note, you will be responsible for the cost of returning the item.

Step 4: Return Processing

Once your return arrives at our warehouse, we will process it within 3-5 business days. We will issue a refund for the full purchase price, excluding the non-refundable shipping cost. Normally, refunds will be credited to your original payment method within 3-7 business days (depending on banks).

Returned items must be in their original condition—unworn, unwashed, and unused. Items such as accessories, plush toys, and similar products cannot be returned once opened or removed from their original packaging. Any items that are received in less-than-new condition will not be processed and may not be eligible for refund. We will contact you if an item cannot be resold.

If the bundle only contains physical items, the entire bundle must be returned if you want a refund. Partial returns won't be refunded.

Please Note:

- You are responsible for the shipping costs for returned items. We are not liable for any damage or loss during return shipping.

- Items marked as Final Sale and gift cards are non-returnable.

- Digital content cannot be returned. If you unlock digital content as part of a gift set, such as exchanging character outfits in a game, no return or refund will be processed for those items.

-Any Products were made to any specifications, instructions or designs submitted by you, or that have been personalized or customized to you ae non-returnable.